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Patient FAQs

California CareForce provides dental, vision and medical services at no cost and with no questions asked. We do not require proof of insurance, employment, income, residency, or immigration status. Anyone who visits our clinics is eligible for service. Appointments cannot be made in advance. In most cases, wristbands for admittance will be distributed the evening before each clinic day. For more clinic specific details, please visit our upcoming clinics page.

General

California CareForce takes seriously our responsibility to our volunteers, staff, and patients to put into place safety procedures to our clinic services. These changes may impact an individual’s ability to receive care.   While our clinics flow and requirements may look different during this time, we assure you we will continue to provide quality healthcare to as many people as possible, while also practicing new and necessary safety procedures as a result of COVID-19. 

Safety procedures will include temperature checks, CDC screening questions, social distancing, N95mask requirements (California CareForce will provide N95 masks for all patients receiving services), and limited waiting inside the building for services. We also ask that you please be patient as we refine the most efficient way to provide care for as many people as possible. 

Due to the ongoing COVID-19 pandemic, it has become necessary to postpone some of our upcoming clinics. Please continue to check our schedule regularly for updates.  The above details are subject to change.

Also, if you have received the COVID-19 vaccination, please bring proof of your vaccination.

Bring a list of the medications you are currently taking.

Please bring food and beverages. Because of the demand for our services, you will likely be asked to wait several or more hours. Therefore, we recommend you bring breakfast, lunch, snacks, and plenty of water. Once inside, there will be designated waiting areas with seats.

Do not bring food or beverages that will adversely impact your blood sugar level or your blood pressure. High blood sugar or high blood pressure levels may prevent us from providing you with treatment at the clinic. Please ensure you bring any blood pressure medication that has been prescribed for you.

Please bring reading materials or other forms of portable entertainment for adults and toys for small children are recommended.

Also, if you have received the COVID-19 vaccination, please bring proof of your vaccination.

Anyone who brings alcohol, illegal drugs, or firearms to a clinic will be denied service and asked to leave.

California CareForce is not responsible for lost or stolen items, so please don’t bring anything too valuable!

As a result of the COVID-19 pandemic, California CareForce has changed some of our previous clinic flow practices to promote patient and volunteer safety.  Wristbands will not be distributed the day before clinic service. 

Clinic services will be on a first come, first serve basis on the day of service.  The clinic will open at 6:30 am.

If you wish to receive dental, vision or medical services, please come to the clinic venue and join the line for the service you wish to receive – Dental – Vision – Medical.  There will be a total of six lines -- Dental Cleanings, Dental Fillings, Tooth Extraction, Vision, Medical, and a Veterans line.  Please stand in the line for the service you wish to receive.

From 6:30 am to 2:30 pm, patients will be escorted from the lines to enter the clinic.  Most of the patient waiting will be outside of the clinic. 

Only those receiving services will be allowed to enter the clinic (other family members, or children, not receiving services will not be permitted within the clinic). 

Veterans who have their DD-214, VA card or military ID or California driver’s license/ID cards that have the military designation, there will be a separate line for veterans only.  You will be given priority to the entrance of the clinic.  Please arrive by 11:00 am to be admitted to the clinic that day.

Yes. Anyone receiving service MUST have a wristband.

Yes. Children ages under 18 must be accompanied by a parent or legal guardian throughout the process of them receiving services.

Our policy is to provide only one dental or vision service per patient per day in order to meet as much demand for them as possible. Most patients can receive a medical and dental service or medical and vision service in the same day. You are more than welcome to return the following day after you have received care the first day you visit the clinic to receive a second service. 

Yes. Please look for the “Veterans Line Starts Here” sign when you arrive on the day you wish to receive services. Veterans receive priority entrance into the clinic. Veterans do not get to cut to the front of the line. Services begin at 6:30 AM on each clinic day. Please arrive by 11:00 am to avoid disappointment. Indicate that you are a veteran and bring a copy of your DD-214 or military, reserve or VA ID card or California driver’s license/ID card that has the military designation. Service is not limited to those with an honorable discharge status.

Active members and veterans of the U.S Army, Navy, Marine Corps, Air Force, Coast Guard, National Guard, Reserve and their families will receive this service.

Veterans Resources:

The below link is a community effort that summarizes the care available to veterans and how to navigate the VA, federal programs and private insurance. It also provides information for special cases, such as disabled veterans, those without insurance and other support organizations.

https://www.byteme.com/community/resources/article/veterans-dental-resources/ 

No. California CareForce does not have any restrictions on our services based on insurance, income, employment, age, residency, or immigration status.

No. We will not check your insurance and having insurance does not make you ineligible to receive our services.

No. We do not require photo ID.

You will be provided a wristband to be identified as a patient that is returning for care based on the doctor or dentist’s instructions.  You will be given instructions when you receive the returning wristband which line to stand in when you return the next day for services.

Dental Services

Dental screenings, x-rays, cleanings, fillings and extractions. Some clinics offer stay plates and crowns. Due to the short timeframe and high demand, dental patients are limited to one dental service (cleaning, filling/s, OR extraction/s). Our providers will assess your needs and come up with the best treatment plan. 

Deep cleanings, root canals and bridges.

If you are currently prescribed a blood thinner and believe you may need an extraction, contact your physician prior to the clinic for instructions on how to manage, if necessary, your blood thinner. If you are regularly tested, please bring your most recent INR test result.

Vision Services

Complete dilated eye exams, glaucoma testing, diabetic retinopathy screening and free prescription glasses made on-site*

*The complexity of your prescription may prevent us from making you a pair of prescription eye glasses on-site. We do have an arrangement with a glasses fabricator to manufacture glasses for such prescriptions off-site though. This will require your glasses being mailed to you following the clinic.

Bring your current vision prescription (within one year) to avoid the wait for an eye exam at California CareForce clinics. Please be aware that we may not be able to make glasses for everybody each day due to the high volume of patients. If eyeglasses are the ONLY service you intend to receive on a given day, please inform the California CareForce line volunteer that you only need eyeglasses made.  Please arrive early in the day, so our Vision Lab can start making your eyeglasses first thing in the morning.  Eyeglasses take at least one hour to complete and finish.

Medical Services

Physical screenings and general exams. Some clinics offer chiropractic, acupuncture, hearing screenings, mammography, and HIV screenings.